By Amy Palumbo-LeClaire
Charlene Bonzey, owner of HomeTeam Inspection Services of Auburn, is sorting through a lot of party invites these days, credit to her talent for building relationships with potential homeowners and helping them to feel completely comfortable about the purchase of a new home.
HomeTeam Inspection Services, a twenty-five-year-old company, celebrates a new Auburn location this year, and boasts unprecedented success. The Auburn location has surpassed all franchise records for growth and volume, with seven American Society of Home Inspectors (ASHI)-certified teams, each configured to inspect customers’ homes in exactly one-and-one-half hours.
“Our goal is to be sure that the consumer is comfortable with the decision they are about to make in purchasing a home. Homebuyers are so excited and often wear rose-colored glasses. We want to be sure that they see what we see and understand exactly what they’re getting,” said Bonzey.
To ensure that buyers are properly educated on the purchase of a new home, HomeTeam Inspection Services of Auburn prides itself on a team concept. Multiple inspectors are sent out on every job to inspect “everything from the littlest to biggest things” inside and outside of one’s home, and that includes grounds, garages, property drainage, major systems and plugs.
“We send multiple team members so that there are more eyes on the job. The bigger the home, the more inspectors we schedule in order to maximize the service to fit the one-and-a-half-hour promised time frame,” said Bonzey, an enthusiastic Auburnite, born and raised in the town, where she attended elementary school at Mary D. Stone School and took music lessons from the former principal and music teacher, Beth Johnson, a retired educator whose success in the real estate industry (Emerson Reality) lends credence to the adage that it truly is a small world. Johnson and Bonzey (teacher and student) have reconnected via their overlapping careers.
“Beth Johnson was my elementary school music teacher,” recalled Bonzey. “I was in her chorus and participated in plays under her leadership. When Beth found out that I was in the business, she became an inspiring mentor to me again. She has such strong connections in the real estate world and goes out of her way to help, even if she doesn’t benefit. She’s just a good person.”
Bonzey’s corporate background (she was a VP for Spartan Race in Boston and a product development manager for Yankee Candle Co. and Crabtree & Evelyn), along with her master’s degree in marketing, have aided in her ability to manage large teams. Her goal as a business owner is to continue managing teams effectively, expand the business, build more teams, and relocate (from the home office) to a larger space.
“We use a high-tech system for team members,” said Bonzey. “They all have iPads and report into one main system, working within their individual area of expertise. They all have a niche as to what they are really good at.”
HomeTeam inspectors complement each other on varied skills. As a licensed and certified team, they collectively hold education in structural home aspects (building and foundation), HVAC, electrical, plumbing, and more. While having some fun with their clients, the inspectors share in the thrill of buying a new home, explain how things work, offer maintenance tips and, ultimately, provide a lifetime resource following the initial move-in.
Bonzey’s team strives to sustain a relationship with the homeowner long after their work is completed. They will point them in the right direction for future home issues and contact information. Alleviating stress, Bonzey admits, has become a trademark of her business.
“We want our clients to have fun planning, painting, decorating, and measuring while anticipating the purchase. We work on the house so that they can enjoy the process and have fun. Once we are finished with the final portion, we collaborate, go over everything we found, and walk them through the entire inspection process. We try and calm their nerves and ask them ‘what are the biggest things worrying you?’ If it’s the boiler, then we’ll work on that immediately. We would rather take stress off of them in the beginning so that they can enjoy themselves. By the time we leave the appointment, the client should feel comfortable.”
HomeInspection Services offers their clients numerous pictures, legal reports, and a detailed summary of what needs to be focused on in their home via PDF automated files. Furthermore, they believe in a personal touch and make themselves conveniently available seven days per week, from Sunday – Sunday.
Charlene Bonzey says her mission is to provide a fast, trusted, and accurate home inspection service that surpasses others in its focus on comfort and efficiency. To find out, contact her at [email protected] or 508-689-7426.
HomeInspection of Auburn services the entire state of Massachusetts, from Boston to Springfield.
Contact Amy at [email protected]