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New 911 service available to Webster/Dudley Residents

The South Worcester County Communications Center is pleased to announce a new service being offered to the residents and others in Webster and Dudley that will help to decrease the time to reach the local Communications Center during an emergency.

Effective December 11, 2017, the South Worcester County Communications Center began receiving 911 calls from callers on cellular devices directly. Previously all 911 calls originating on cellular devices were routed through a statewide call center and then directed to the appropriate agency for dispatch.

With the implementation this past year of the Next Generation 911 System, the ability to take cellular calls directly became a viable solution. This change will result in a decrease in time to reach the local communications center and will result in a decrease in the number of call takers that you will need to speak with to report an emergency. A small number of cellular 911 calls may continue to be routed through the statewide call center due to cellular technology limitations.

Communications Director Gregory Lynskey said “The SWCCC Board of Directors, Operations Board, and I reviewed the idea of taking cellular calls extensively last summer and we quickly arrived at the decision that this is a huge benefit to the safety of the public in our jurisdictions. We are pleased to provide this new service to our residents and those who work or travel through Webster and Dudley.”
The SWCCC joins approximately 25 other 911 Centers in the state who have begun providing this service recently and becomes the first in the South County area to do so.

The SWCCC is committed to providing first class emergency 911 and dispatching services to the residents of the communities we serve and will continue to evaluate new technologies that become available that will assist us in improving the services we provide.